Responsibilities
1. Order Processing:
o Accurately process customer orders and verify product specifications, pricing, and delivery timelines.
o Coordinate with production teams to ensure timely fulfillment and resolve bottlenecks in the process.
2. Shipment Coordination:
o Address shipment delays and proactively update customers on delivery statuses.
o Schedule shipments and track delivery progress while ensuring proper documentation for domestic orders.
3. Payment Tracking:
o Monitor payment statuses, follow up on outstanding balances, and resolve payment discrepancies in collaboration with the finance team.
4. Production Planning:
o Develop and maintain production schedules that align with customer demands and inventory levels.
o Monitor production progress, prioritize tasks, and optimize resource allocation to meet deadlines.
5. Customer Communication:
o Serve as the primary point of contact for sales